Shipping Policy

 

 

Order Processing

 

 

• Orders are processed within [1–3 business days] after payment is confirmed.

• You will receive an email confirmation with tracking details once your order has shipped.

 

 

Shipping Times

 

 

• Local Orders (Lebanon): Estimated delivery within 5 days.

• International Orders: Estimated delivery within 2 weeks, depending on your location and customs clearance.

• Please note that delivery times are estimates and may vary due to courier delays or customs inspections.

 

 

Shipping Rates

 

 

• Shipping costs are calculated at checkout based on your location and order size.

• Any customs duties, taxes, or import fees are the responsibility of the customer.

 

 

Lost, Delayed, or Damaged Packages

 

 

• We are not responsible for delays caused by shipping carriers or customs.

• If your order arrives damaged, please contact us within 3 days with photos of the product and packaging so we can review your case.

• We are not responsible for lost packages once they are marked as “delivered” by the courier.

 

 

Address Accuracy

 

 

• Customers are responsible for providing the correct shipping address.

• We are not liable for packages shipped to an incorrect address provided by the customer.

 

 

Contact Us

 

For questions about shipping, please reach out to us at:

📧 info@carmenhrawi.shop